Invoices are automatically emailed to you overnight, once we have processed and submitted your eviction or writ requests to the Court. By default, our invoices are sent to each user, at their respective email addresses. If you have multiples user logins (e.g. Manager, Assistant, Leasing, etc…), each of these people will receive their own copy of the invoice. This is a great backup in case someone is unexpectedly out of the office or on extended leave. Invoices can be sent to additional email addresses as needed. Please contact firstname.lastname@example.org if you would like to set up additional users to receive invoices.
Per our representation agreement, our invoices are “Due Upon Receipt” but you have a 29 day grace period. Our system will send each user an automated email reminder whenever an invoice hits 15 days old and is still unpaid. On day 30, when the invoice is officially past due, our system sends out a final notice and lets you know that your account has been placed on a temporary hold until payment is posted (regardless of the amount of the invoice). If we receive a credit card payment, however, we can immediately remove the temporary hold so that you may proceed with your filings, but you won’t see the invoice “closed” until the credit card funds actually arrive in our bank account (typically 2-3 business days later).
We post checks the same day that we receive them, typically by midday. We kindly ask that you do not call our office to see if a check has been received. Instead, please login to the online portal and click on the “Invoices” tab. The data found there is updated in real time as we receive and post funds that day.
Invoices can also be downloaded from the website at anytime by logging in and clicking on the Invoices tab.
- To retrieve invoices or statements, simply login to Nationwide, click on the Invoices tab, and then select Statements or Invoices. From there you can click Go (leave the search boxes blank) and you’ll see all current information. It’s updated in real time as we post payments. If you manage multiple properties and you want to filter, start typing the first few letters of the desired property’s name in the property search box and wait. A list of properties will appear (it may take 20-30 seconds depending on your internet speed and the number of properties in your company) and you can then click to select the property that you want to filter to.
- When viewing Statements, if the system returns the message No Records Found, that means you have a $0.00 balance, so click the box that says “Show Zero Balance” and then click Go again to see your statement..
- If the Invoices report returns no data, that means all of your invoices are paid. To see paid invoices, click Closed and then click Go again.
For additional assistance, please contact our accounting team.