Invoices are automatically emailed out the same night that we process your eviction or writ requests. By default, invoices are sent to each user’s email address. If you have multiples user logins (ie manager, assistant manager, leasing, etc.), each of these people will receive an email copy of the invoice. This is a great backup in case someone is unexpectedly out of the office or on extended leave.
The system also sends out an automated reminder when an invoice hits 15 days old and is still unpaid. Then, on day 30, when the invoice is officially past due, regardless of the amount, the system sends out a final notice and lets you know that your account has been placed on a temporary hold until payment is posted.
Per our representation agreement, our invoices are due upon receipt and late at 30 days. We post checks the same day that we receive them, typically by lunchtime. We kindly ask that you do not call our office to see if a check has been received. Instead, please login to the eviction portal and click on the Invoices tab. The data found there is updated in real time as we receive and post funds. If we receive a credit card payment, we go ahead and override the temporary lockout so that you may proceed with your filings, but you won’t see the invoice “closed” until the credit card funds actually arrive in our bank account, which is typically 2-3 business days later.
Invoices can be sent to additional email addresses as needed. Please contact firstname.lastname@example.org if you would like to set up additional users to receive invoices.
Invoices can also be downloaded from the website at anytime by logging in and clicking on the Invoices tab. Currently, the system defaults to statement view, but you will notice the choice to switch to Invoice view just underneath the original Invoices tab that you clicked.